Privacy Policy

Effective Date: June 5, 2025

Googleline is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Information Technology Act, 2000, and other applicable Indian laws.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, and payment details provided during account registration or transactions.
Non-Personal Information: IP address, browser type, device information, and usage data (e.g., pages visited, time spent).
Transaction Data: Details of recharges and bill payments, including amounts and service providers.

2. How We Collect Information

Directly from You: When you register, make payments, or contact us.
Automatically: Through cookies, log data, and analytics tools like Google Analytics (see Section 7).
Third Parties: From payment gateways or service providers to process transactions.

3. Purpose of Data Collection

We use your information to:

Process recharges and bill payments.
Provide customer support and respond to queries.
Improve our services and user experience.
Comply with legal obligations under Indian law.
Send transactional updates (e.g., payment confirmations).

4. Data Sharing

We share your information with trusted third parties (e.g., payment gateways, mobile operators) only to process transactions or provide services.
We do not sell or share your personal information for marketing purposes.
We may disclose information to comply with legal requirements, such as court orders or government requests.

5. Data Security

We use industry-standard security measures, including encryption and firewalls, to protect your data.
Despite our efforts, no online platform can guarantee absolute security. You use Googleline at your own risk.

6. Your Rights

As per Indian privacy laws, you have the right to:

Access your personal data.
Request correction or deletion of your data.
Restrict or object to data processing, subject to applicable laws.
Contact our Grievance Officer for assistance (see Section 9).

7. Cookies and Analytics

We use cookies to enhance your experience and track usage.
We use Google Analytics to analyze user behavior. For details, visit Google’s Privacy Policy.
You can disable cookies via your browser settings, but this may affect functionality.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Transaction data may be retained for up to 7 years as per Indian regulations.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, our Grievance Officer is:

Name: Mr. Vikram Sharma
Email: grievance@googleline.in
Phone: +91-9876543210
Response Time: Within 30 days

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes via email or a website notice. Continued use of our services constitutes acceptance of the updated policy.