Refund Policy
Effective Date: June 5, 2025
Googleline is committed to providing a seamless and transparent experience for mobile recharges, DTH recharges, and utility bill payments across India. This Refund Policy outlines our procedures for handling refunds in accordance with the laws of India, including the Information Technology Act, 2000, and guidelines issued by the Reserve Bank of India (RBI). By using our services, you agree to this Refund Policy.
1. Non-Refundable Successful Transactions
All successful bill payments, mobile recharges, and DTH recharges made through Googleline are final and non-refunded. Once a transaction is successfully processed and confirmed by the respective service provider (e.g., mobile operator, DTH provider, or utility company), Googleline will not issue a refund under any circumstances. This includes, but is not limited to:
- Payments made to the correct recipient (e.g., correct mobile number or account).
- Payments applied as per your instructions during the transaction.
- Payments where the service provider has credited the amount to your account.
Please ensure that all details (e.g., mobile number, DTH account, or bill details) are accurate before confirming a transaction, as Googleline is not responsible for errors made by the user.
2. Automatic Refunds for Failed Transactions
In the event of a failed transaction (e.g., where the recharge or bill payment does not reach the intended service provider due to technical issues or other reasons), Googleline will automatically initiate a refund to the original payment method used for the transaction. Key points include:
- Refunds for failed transactions are processed automatically without the need for a user request.
- Refunds will be credited to your original payment method (e.g., UPI, debit/credit card, net banking, or digital wallet) within 5-7 business days, subject to the processing times of the payment gateway and your bank.
- You will receive a notification via email or SMS once the refund is initiated, along with a reference number for tracking.
If a refund is not credited within 7 business days, please contact our support team with your transaction ID for assistance.
3. No User-Initiated Refund Requests
Googleline does not accept user-initiated refund requests for any transactions, whether successful or failed. Our system is designed to automatically detect and process refunds for failed transactions. Users cannot request refunds for:
- Successful transactions, as outlined in Section 1.
- Failed transactions, as these are automatically refunded as per Section 2.
If you believe there is an issue with a transaction, please contact our support team for investigation, but note that refunds will only be processed for failed transactions as per our automated system.
4. Transaction Disputes
If you encounter an issue with a transaction (e.g., a successful payment not credited by the service provider), please contact our support team at support@googleline.in or +91-9876543210 with your transaction ID and details. We will:
- Coordinate with the service provider to verify the transaction status.
- Provide updates within 48 hours of your query.
- Facilitate resolution as per the service provider’s policies, which may not include a refund for successful transactions.
5. Compliance with Indian Laws
Our refund processes comply with the RBI’s guidelines on payment systems and the Information Technology Act, 2000. All transactions are processed through secure, RBI-compliant payment gateways to ensure transparency and security.
6. Contact Information
For any questions or concerns regarding this Refund Policy or transaction issues, please contact our support team:
Email: support@googleline.in
Phone: +91-9876543210 (Toll-Free: 1800-123-4567)
Address: Googleline, 123, Main Street, [City], [State], India - 110001
Business Hours: Monday to Sunday, 8:00 AM to 8:00 PM IST
7. Grievance Officer
As required by the Information Technology Act, 2000, our Grievance Officer is available to address any complaints related to refunds or transactions:
Name: Mr. Vikram Sharma
Email: grievance@googleline.in
Phone: +91-9876543210
Response Time: Within 30 days
8. Changes to Refund Policy
Googleline reserves the right to update this Refund Policy from time to time to reflect changes in our processes or legal requirements. We will notify you of material changes via email or a notice on our website. Continued use of our services after such changes constitutes your acceptance of the updated policy.
